Responsible Gaming

Our approach to responsible gaming

Responsible gaming is about making decisions that suit your circumstances and keeping control of how you play. Limitless Casino encourages players to consider their time, spending and personal wellbeing before gambling. There is no guaranteed outcome when you gamble, and past results do not predict future results. A win is never certain, and losses cannot be recovered by continuing to play.

Gambling should never be used to pay bills, cover debts, replace employment income or improve your financial position. Only use money that you can afford to lose after essential living costs and other commitments have been met. Do not borrow money, use credit that you cannot repay or sell belongings to fund gambling. If gambling is affecting your finances, relationships, work or health, taking a break and getting support can be important first steps.

You must be legally permitted to gamble in the place where you are located and must meet the applicable minimum age requirement. Gambling while under the influence of alcohol or other substances can make it harder to make clear decisions. If you feel upset, tired, pressured or unable to concentrate, consider stopping and returning only if you feel comfortable and in control.

Keep gambling in perspective

• Think of gambling spend as an entertainment cost, not an investment.
• Decide how much time and money you can spend before you start.
• Never chase losses or increase stakes to try to recover money.
• Avoid gambling when you are stressed, angry, lonely or under the influence.
• Do not let gambling interfere with work, study, family, sleep or other activities.
• Talk openly with someone you trust if you are finding it difficult to stay within your limits.

Tools to help you stay in control

Planning ahead can make it easier to maintain control. Before you play, consider setting a personal budget and time limit. A budget should be based on money left after rent or mortgage payments, food, transport, bills, savings and other necessary expenses. Once your budget or time has been reached, stop playing rather than changing the limit in the moment.

Account features and controls may be available to help you manage your activity. Depending on the service and your account, these may include deposit or spending limits, session reminders, temporary breaks, account restrictions or self-exclusion. Availability, operation and any applicable waiting periods may vary. Review the information shown in your account and contact the relevant support team if you need help understanding a control.

Practical steps before and during a session

1. Set a clear spending limit that you can afford and decide how long you intend to play.
2. Use only your own money and keep gambling funds separate from money needed for everyday expenses.
3. Treat any winnings as part of the gambling result, not as a reason to increase your budget.
4. Take regular breaks and check whether you are still comfortable with your decisions.
5. Stop when you reach your time or spending limit, even if the session has not gone as expected.
6. Review your gambling activity from time to time and adjust your habits if they no longer feel comfortable.

A temporary break can be useful when you want time away from gambling without making a longer-term decision. If you know that you need a complete break, self-exclusion may be more appropriate. Self-exclusion is a serious commitment intended to prevent access for an agreed period or until any required process has been completed. Do not create another account or use another person’s account to avoid a restriction.

If you share devices or payment methods with another person, protect your account details and do not allow anyone else to gamble through your account. Keeping passwords private and using available account security settings can help prevent unauthorised access. You are responsible for making sure your gambling activity is conducted safely and in accordance with the applicable terms.

Recognising when gambling may be causing harm

Gambling can become difficult to control gradually. A single sign does not necessarily mean that someone has a gambling problem, but repeated concerns should not be ignored. Consider your recent behaviour and how gambling has affected your money, mood, time and relationships.

Possible warning signs include

• Spending more time or money gambling than you originally planned.
• Trying to win back losses by gambling more often or using larger amounts.
• Feeling restless, irritable or anxious when trying to stop or take a break.
• Hiding gambling activity, losses or account transactions from family or friends.
• Borrowing money, missing payments or using essential funds to continue gambling.
• Thinking about gambling throughout the day or finding it difficult to focus on other responsibilities.
• Gambling to escape sadness, stress, boredom or other difficult feelings.
• Arguing with people close to you because of gambling.
• Neglecting work, study, health, sleep or everyday responsibilities.
• Feeling regret, shame or distress after gambling but continuing to repeat the behaviour.

If any of these signs feel familiar, stop and consider taking a break. Do not try to manage serious concerns by gambling more. Speaking with a trusted person, a qualified counsellor or a gambling support service can help you understand what is happening and decide what to do next. Support is available for people who gamble and for family members, friends and others affected by someone else’s gambling.

You can seek confidential information and counselling through a gambling support service in your state or territory, or through recognised Australian services such as Gambling Help Online. A general practitioner or mental health professional may also be able to help with stress, anxiety, depression or other issues connected with gambling. If you believe you or someone else is in immediate danger, contact emergency services or seek urgent medical assistance.

Taking a break or asking for help

You do not need to wait until gambling has caused serious harm before taking action. A short break, a firm spending limit or a conversation with someone you trust can be useful. If you have tried to reduce gambling and have not been able to do so, consider requesting stronger account restrictions or self-exclusion. These options are designed to support a decision to stop, but they work best when combined with practical support and honest communication.

A simple plan for the next step

1. Stop gambling and avoid making decisions about losses while you are upset or under pressure.
2. Tell a trusted person what is happening and ask them to help you stay accountable.
3. Review your bank accounts, bills and other commitments so you understand your financial position.
4. Remove saved payment details and reduce access to funds that you might use for gambling.
5. Use available account limits, cooling-off options or self-exclusion if you need protection from further play.
6. Contact a recognised gambling support service for confidential advice and counselling.
7. If gambling is connected with severe distress or thoughts of self-harm, seek urgent professional or emergency support.

Limitless Casino aims to provide clear responsible gaming information and support players who want to manage or stop their gambling. We cannot assess your personal circumstances or provide medical, financial or legal advice. If you are unsure what is right for you, speak with an appropriately qualified professional or a recognised support service.

Please remember that asking for help is a practical and responsible decision. You can take action before a problem becomes bigger, and you are not required to handle gambling concerns alone. Make informed choices, protect your finances and wellbeing, and only gamble when it remains enjoyable and within your control.