Privacy Policy | Limitless Casino

Information we may collect

The information handled by an online casino will depend on how a player uses the website and the services available to them. Some information is provided directly by the player, while other information is created or collected when the website, account or payment features are used. We try to collect information that is relevant to the purpose for which it is needed.

Account details, such as a player’s name, date of birth, contact information, login details, account preferences and records of communications with support.
Identity and verification information, which may include documents or other details needed to confirm identity, age, eligibility and account ownership.
Payment and transaction records, including deposits, withdrawals, account balances, gameplay-related transactions and information supplied through approved payment methods. Payment details may also be handled by payment service providers.
Device and technical information, such as an IP address, browser type, operating system, device identifiers, language settings, approximate location and information about how the website is accessed.
Website usage information, including pages viewed, actions taken, dates and times of visits, referring pages, error reports and security events.
Marketing and communication preferences, including whether a player has chosen to receive promotional messages or other service communications.

Players should provide information that is accurate and kept up to date. If information supplied to us changes, updating the account details or contacting support can help ensure that account, verification and communication records remain reliable.

How and why information is used

Personal information may be used to provide and administer the casino website and related services. This includes creating and maintaining an account, processing account activity, responding to enquiries, providing customer support and communicating important information about the account or website.

To confirm identity, age and account ownership where verification is required.
To carry out security, anti-fraud, anti-money laundering and responsible service checks.
To process deposits, withdrawals and other account transactions through relevant service providers.
To monitor the website for unusual, suspicious, abusive or unauthorised activity.
To maintain, troubleshoot, improve and secure the website, systems and player experience.
To meet applicable legal, regulatory, tax, accounting, gambling and record-keeping obligations.
To manage player preferences, answer questions and investigate complaints or disputes.
To send service messages that are necessary for account administration, security or important changes.
To send marketing communications where this is permitted and the player has provided an appropriate choice or consent.

Information may also be used to create aggregated or de-identified reports. These reports help with operational planning, website performance and security without being intended to identify an individual player. We do not use personal information for a purpose that is unrelated to the reason it was collected unless there is a lawful basis or another appropriate permission to do so.

Where information is processed by a service provider, that provider may receive the information needed to perform its function. Examples can include hosting, payment processing, identity verification, fraud prevention, customer support, security, analytics and communication services. Service providers are expected to handle information in line with their role and applicable privacy requirements.

Sharing, security and storage

Personal information may be shared when this is reasonably required to operate the website, provide a requested service, protect players and systems, investigate suspected fraud or comply with a legal obligation. Information may be shared with relevant technology, payment, verification, security, support or professional service providers. It may also be disclosed where required by a lawful request or where disclosure is necessary to protect rights, safety, property or the integrity of the website.

Some service providers may process information from locations outside Australia. Where this occurs, appropriate steps are taken to support the secure handling of information and to meet applicable privacy obligations. The privacy practices of an external provider may also be governed by that provider’s own terms or privacy notice.

Reasonable technical and organisational measures may be used to protect information against unauthorised access, misuse, loss, alteration or disclosure. These measures can include access controls, secure connections, monitoring, authentication processes and internal procedures. No website or electronic transmission can be guaranteed to be completely secure, so players should use strong account credentials and keep login information confidential.

Information is kept only for as long as it is needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction and security records must be kept for a period required by law even after an account is closed or a player asks for deletion. When information is no longer required, it may be securely deleted, destroyed or de-identified.

Cookies and similar technologies

The website may use cookies and similar technologies to make the website work, remember settings, support account sessions, improve security, understand website usage and help with communications or performance measurement. Cookies are small text files or data elements placed on a device when a website is accessed. Some are necessary for core website functions, while others help us understand how the website is used.

Players can manage or delete cookies through the settings of their browser or device. A browser may also allow a player to block certain cookies or show a notification before a cookie is stored. If cookies are disabled, some website features may not work as intended, and account or preference settings may not be remembered.

Information collected through cookies may be combined with other technical or account information where this is reasonably necessary for security, service operation, analytics or permitted communications. Cookie choices can usually be changed at any time through browser settings, although changing those settings does not necessarily remove information that was collected before the change.

Your privacy choices and data rights

Players may have rights and choices relating to the personal information held about them. These rights can be affected by the nature of the request, the information involved, identity verification requirements and any legal or security obligation that applies. We may need to confirm a player’s identity before providing information or making an account change.

Access: request information about the personal data held about you and, where appropriate, receive a copy or explanation of how it is used.
Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
Deletion: request deletion of personal information where it is no longer needed or where deletion is otherwise available. This request may be limited where records must be retained for legal, security, dispute or transaction purposes.
Marketing withdrawal: withdraw consent to marketing communications or change marketing preferences. Service and security messages may still be sent when they are necessary to operate or protect the account.
Questions or concerns: ask how information is collected, used, shared or protected, or raise a concern about the handling of personal information.

To exercise these rights or make a privacy request, contact support@limitlesscasino.wtf. Please describe the request clearly and provide enough information for the relevant account or records to be identified. We will consider the request and respond within a reasonable timeframe. If a request cannot be completed in full, an explanation may be provided where appropriate.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy practices. The latest version published on the website will apply to future use of the website, subject to any rights or obligations that cannot be changed by a policy update. Players should review this page periodically for important changes.